BA strike – live: Heathrow Terminal 5 looks like a ‘ghost town’ as 1,700 flights cancelled amid pilot walkout

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Regarding compensation for the strikes, David Bott, senior partner at flight delay compensation law firm, Bott and Co, said:

These strikes are creating chaos for millions of passengers and will be extremely costly for British Airways.

The pay disputes are well within the airline’s control and the management of disgruntled staff is simply part and parcel of running any business and would not be considered an extraordinary circumstance.

In light of this, affected passengers may be entitled to claim compensation of up to €600 each under EU Regulation 261/2004, where their flights are cancelled with less than 14 days’ notice or delayed for over three hours.

It’s also worth noting that the regulation does not specify that re-routing has to be with the same air carrier. Therefore, British Airways has a duty to re-route their passengers affected by a cancelled flight at the earliest available opportunity on ANY airline, not just a British Airways plane.

People who have been delayed for more than two hours should also be provided with food and drink vouchers as well as means to communicate, including being entitled to a telephone call and an email. Accommodation must be provided if passengers are delayed overnight and transport to and from the accommodation and the airport must also be provided.

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